Job Summary
The Digital CX (Constituent Experience) Solutions Specialist responsibilities are to be the primary facilitator and security specialist for all digital constituent facing solutions. This position is designed to represent the Foundation’s constituents to ensure they have an optimal digital experience, and their security and privacy is properly supported. This position will also serve as the liaison between various Foundation groups interacting digitally with constituents and technical staff, vendors, and security/compliance representatives.
Duties and Responsibilities
- Digital constituent experience responsibilities:
- Primary facilitator and support for all e-commerce solutions:
- Online giving
- Peer-to-peer functionality
- Day of giving
- Crowdfunding
- Event support
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- Participate in the design, development and implementation of new constituent facing solutions.
- Support the development of related training material and change management communications.
- Primary contact/facilitator for vendor partnerships for solutions that pertain to constituent facing solutions.
- Support communications and stewardship donor facing solutions (Thank view, Odder, BBIS, etc.)
- Develop and support constituent facing surveys.
- Support and participate in the development and utilization of constituent facing data collection solutions.
- Participate in the configuration and utilization of Google Analytics where appropriate.
- Cybersecurity related responsibilities:
- Be a key member of the Information Security Team.
- Have regular collaboration and aid the Director of Digital Transformation Security on all matters pertaining to security, risk, privacy, and compliancy for all constituent facing solutions.
- Primary facilitator on vendor relationship to ensure all appropriate security and agreed upon standards are met.
- Participate in the evaluation process of new vendors and solutions that will directly interact with constituents.
- Participate in evolving and maintaining the business continuity and disaster recovery plan as it pertains of primary area of focus.
- Provide backup for the Director of Digital Transformation Security as needed and provide coverage during periods of absence.
Performance Factors
- Highly analytical.
- Ability to perform the technical requirements efficiently and effectively.
- Excellent proactive verbal and written communication skills.
- Ability to consistently produce quality work under tight project deadlines.
- Ability to work with significant attention to detail and thoroughness.
- Work within an environment of consistent improvement.
- Project professionalism, enthusiasm, and a “can do” attitude.
- Meet or exceed established performance goals.
Qualifications
Technical Skills – Strong level of understanding of:
- IT security and security in a cloud-based environment.
- Communication and messaging technologies.
- Help desk and end user support methodologies.
- Various compliance requirements such as but not limited to:
- System and Organization Controls (SOC) reporting options
- Payment Card Industry Data Security Standard (PCI DSS)
- HIPAA (Health Insurance Portability and Accountability Act -medical information).
- Vendor partnership to fully utilize their solutions and support.
- Technical concepts and how to convey them to end users.
Education and/or Experience
Bachelor’s degree in management information systems or related field and 2 to 4 years of experience or combination of education and experience. Master’s degree or relevant professional certification preferred.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High rise office building
- Cubicles and desks
- Multiple monitors
Certificates, Licenses and Registrations: N/A
Supervisory Responsibilities
N/A
Other Duties
Work Environment: The position is expected to be remote primarily. Employees must be in alignment with the WVUF work/telecommuting policy. Travel is required at times for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Benefits
Comprehensive health insurance, employer paid dental, vision, group life, and long-term disability insurance, HRA/HSA options with employer contributions, FSA, generous vacation, sick leave, and paid holidays, 403(b) retirement plan with employer contributions, and tuition assistance and dependent scholarship opportunities.
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