Mentor

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.  

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country. 

WHO ARE GENERATION MENTORS:

Generation Mentors are effective catalysts who enable learner success. Generation mentors build trust-based relationships with learners to provide coaching and guidance through the learner journey. Learners in Generation range from fresh graduates to mid-career professionals who attend bootcamp training to learn the mindsets, technical and behavioral skills they need to upskill/reskill themselves and kickstart a career in a new industry. Fueled by passion for the social sector, and enabled by a growth mindset with personal responsibility, Generation Mentors are the face of empathy, compassion and empowerment for Generation learners. If this sounds like you, we welcome you to learn more about a mentorship role with Generation.

ABOUT THE ROLE: 

• Job type: Paid full-time (40 hours per week) 
• Job duration: This is a contract role with a 4-month term, with the possibility to extend up to 9 months
• Location requirements: Remote (with access to strong WiFi), based in the U.S. and able to work from 9 am – 5 pm EST
• Start date: End of June / early July 2024

WHAT YOU’LL DO:

We are seeking an exceptional Mentor to support learners in Generation’s Software as a Service (SaaS) Sales Development Representative (SDR) job training and placement program. This role includes well-being and material support for learners. Social support mentorship may take the form of managing the provision of access to services, directing a learner to community resources, and caring for the well-being of our learners through trust-based conversations. 

You will play a pivotal role as we establish our US operations through fully remote program delivery and job placements. We plan to use this program to create data insights on conditions for successful remote work so we may expand beyond West Virginia to serve all rural US communities. Your efforts will contribute to changing the lives of unemployed and underemployed individuals seeking economic stability and mobility.

Responsibilities: 

Reporting to the Program Director, the Mentor will:

• Develop a relationship of trust that will make it possible to providing coaching on the attitudes and skills of each learner, in order to boost their self-confidence
• Empower learners to set aspirational professional goals 
• Instill confidence into a learner as they craft and drive towards their goals
• Consistently track learners’ progress and needs using Generation software, directing them towards any additional resources to support their continued success
• Inspire  learners’ interest in their professional future, thus minimizing the risk of dropping out during or after training
• Monitor learners individually through weekly sessions in order to fully understand their backgrounds, personal situations, and challenges to overcome
• Coordinate with Generation team members on learner needs and ongoing data collection

ABOUT YOU:

• Highly interested in bridging the social and professional gap for learners who are entering a new industry
• Comfortable in conducting 1:1 conversations and giving evaluative feedback, a good listener and motivator
• Consistently able to tailor your communication in an honest, open, and transparent yet nurturing way
• Willing and open to share your professional experience, able to listen with empathy, guide with positivity and care
• Passionate about increasing learners’ self-confidence and supporting people in achieving their goals
• Dynamic and motivated individual who can balance leadership and collaboration
• Energized about developing and maintaining a relationship of trust and support with learners
• Excellent interpersonal and communication – written and oral – skills with the ability to follow up
• Appetite for fostering an inclusive environment

Social support background we are looking for:

• At least 3 years experience in socio-professional support, e.g. as a specialized educator, and/or, experience in professional mentoring or coaching, ideally in higher education
• Knowledge of safeguarding best practices and community support available to those in need  
• Experience with supporting socioemotional needs, e.g. empowering individuals to resolve current issues and develop coping strategies for the future

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