Network Operator

WVNET is hiring a full-time Network Operator in Morgantown!

Join our team and help support critical IT services across West Virginia. Network Operators at WVNET provide Tier I support and consulting to a wide range of customers, including K-12 schools, higher education institutions, libraries, state and county agencies, and non-profit organizations.

This essential role includes system monitoring, customer support, and escalation of issues to Tier II staff. Network Operators are designated as essential personnel under WVNET policy and are required to report during declared emergencies.

• Work Location: 837 Chestnut Ridge Road, Morgantown, WV, 26505 (Required)
• Schedule: 12.5-hour rotating shift schedule to support 24/7 operations. Involves working nonstandard hours, including nights, weekends, and holidays
• Job Classification: Classified Staff, Full-Time Benefits Eligible Job Position, FLSA Non-Exempt

SALARY / BENEFITS
Starting annual salary: $38,410 plus excellent State of WV Employee benefits including:

• Comprehensive health, dental, vision, and hearing insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Retirement investment options
• Life insurance plans
• Short-term and long-term disability coverage
• Generous paid time off, including vacation, sick leave, and state/federal holidays
• Professional development and training opportunities

NOTE: New hires who have worked at another West Virginia state government agency within the past 12 months are eligible to transfer a.) their full balance of accrued sick leave; and b.) up to 112.5 hours of accrued annual leave.

MINIMUM QUALIFICATIONS
*To be considered for an interview, your resume must clearly outline details of your relevant experience.

• Associate’s Degree in any field of study, with at least 15 credit hours completed in Computer Science, IT, or relevant courses.
• Two (2) years of IT help desk or network operations experience, or an equivalent combination of education and/or experience.

DUTIES / RESPONSIBILITIES
Monitor WVNETs internal electronic ticketing system, email, and primary phone extension for any correspondence from our customers that are experiencing an issue or have general question. Provide basic (Tier I) level contact and support for all customer-generated tickets. Escalate unresolved issues to Tier II support as required. Provide primary (Tier I) support for the Brightspace Learning Management System used by multiple institutions throughout the state. Assist students and instructors with issues related to login, navigation, and general coursework questions. Escalates unresolved issues to Tier II support as required. Provide basic (Tier I) support to WVNET email customers with accounts and client configuration. Utilize a custom application to perform account deactivation/reactivation. Assist other customers with password resets utilizing an Office 365 environment. Develop and update documentation to provide a rich knowledge base for all network operations staff. Ensure building security and fire safety outside normal business hours through video monitoring and occasional building patrols.

KNOWLEDGE / SKILLS / ABILITIES

• Working knowledge of computing technologies, modern operating systems (e.g., Windows, macOS, Linux) and related IT services.
• Excellent customer service skills with a professional and user-focused approach.
• Strong verbal communication and active listening skills, including effective phone etiquette.
• Ability to read, understand, and apply information from technical manuals and documentation.
• Adaptability to rapidly evolving technology platforms, tools, and services.
• Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
• Self-starter with the ability to work independently and manage time effectively in a dynamic environment.

EQUAL OPPORTUNITY EMPLOYER

The West Virginia Network for Educational Telecomputing (WVNET) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. WVNET provides a collegial and respectful environment that values the contributions of all staff.

Apply Here