Operations Manager

Wellspring of Greenbrier – Operations Manager

Wellspring of Greenbrier is committed to serving marginalized communities with compassion,
respect, and innovative, trauma-informed support. We offer a judgment-free environment where
every Neighbor is welcomed and empowered. We are looking for a dynamic, dedicated Operations
Manager to lead the day-to-day operations of our Day Haven, oversee all aspects of our food
distribution, and free up the directors to develop an innovative nurse-led community health
program. The operations manager will be a key member of our leadership team. Join us and make
a lasting impact in our community.

Position Summary:

Wellspring is seeking an Operations Manager to lead the daily operations of our Day Haven and
food pantry programs. In this role, you will join a team in creating a warm and inclusive
environment, oversee both staff and volunteers, manage key operational processes, and maintain
essential records. You will also spearhead initiatives to expand our community impact, with
responsibilities evolving alongside Wellspring’s vision.

Key Responsibilities:

• Community Atmosphere:
  • Create and sustain a welcoming, respectful, and cohesive environment for all
    Neighbors.
• Staff & Volunteer Leadership:
  • Ensure all team members are well-trained and motivated by a “servant’s heart.”
  • Maintain an atmosphere where staff and volunteers feel valued, supported, and
    empowered.
• Operational Processes & Record Keeping:
  • Develop and implement systems for day-to-day activities, including record
    keeping and process documentation.
  • Oversee essential services such as clothes washing/drying, showers, and
    providing beverages and snacks, basic need items, emergency food, ensuring high
    standards of cleanliness and supply availability.
• Resource Coordination & Safeguarding:
  • Identify and facilitate access to third-party resources for Neighbors.
  • Remain vigilant for signs of abuse, particularly involving children and elders, and
    respond appropriately.
• Food Pantry Program Management:
  • Plan, organize, implement, and supervise all facets of the food pantry program.
  • Efficiently source, store, inventory, and distribute food, personal, and other
    necessary supplies.
• Data & Impact Documentation:
  • Maintain accurate, comprehensive, and confidential records to track program
    impact and support grant documentation.
• External Collaboration & Innovation:
  • Establish and nurture relationships with other food banks and resource centers.
  • Stay abreast of trends, breakthrough technologies, and innovative models in food
    distribution and equity programs.

Position Specifications & Required Qualifications:

• Core Values:
  • Possess a servant’s heart driven by a deep care for people on the margins and the
    conviction that everyone deserves respect, grace, and equal opportunity.
• Resilience & Awareness:
  • Comfortable operating in environments characterized by high poverty and limited
    public services.
  • Exhibit strong situational awareness, understanding that not every environment is
    safe.
• Leadership & Teamwork:
  • Willingness to listen with an open heart, learn from mistakes, accept help, and
    respect all members of the Wellspring “team.”
  • Experience managing staff and volunteers in dynamic, sometimes emotionally
    charged settings.
• Technical & Operational Skills:
  • Proficient with technology applicable to forecasting requirements, inventory
    management, and distribution logistics.
  • Ability to operate independently within shifting parameters while adhering to
    precise regulations and policies.
• Food Service Acumen:
  • Familiarity with food service operations and the ability and desire to learn, refine,
    and enhance nutritional and appealing food distribution.
  • Adaptable in serving individuals with varying levels of nutritional knowledge,
    access to food products, or cooking skills.
  • Food Handler’s Card/Certification
• Additional Environment:
  • Comfortable working in a setting that also delivers some medical services,
    including knowledge on administration of Naloxone (Narcan) and operation of an
    AED (Automated External Defibrillator)

Desired Qualifications:

• Innovative Mindset:
  • Desire and capability to develop innovative, replicable models for delivering
    food, medical, and other essential services to underserved communities.
• Technology Savvy:
  • Knowledge and interest in maintaining and developing new technology, including
    accounting and logistical tools, websites, and social media platforms.
• Community Engagement:
  • Interest in taking an active role in elevating Wellspring’s public profile through
    outreach and community engagement initiatives.

Bonus Qualifications (Huge Pluses):

• Direct experience with delivering medical services
• Business management degree and/or experience
• Event planning and fund-raising capabilities
• Teacher training or related educational experience

How to Apply:
Please submit your resume, three references, and a cover letter expressing your interest in the
position. We look forward to learning how your passion and expertise can contribute to the
mission and growth of Wellspring of Greenbrier. Applications will be accepted through April 28th 2005.

Submit to [email protected]

Wellspring of Greenbrier is an equal opportunity employer. We welcome applicants who share
our commitment to building a respectful, inclusive, and supportive community.