Training Coordinator

JOB TITLE: Training Coordinator – Step Up for Women Construction Program

REPORTS TO: Executive Director

LOCATION: Dunbar, WV

TYPE: Full time in person

SALARY: $41,600

OVERALL FUNCTION:

The Training Coordinator is a full-time regular position responsible for teaching all soft skills
classes and serving as the first point of contact for Step Up for Women Construction program
participants. This role encompasses recruitment, training coordination, student relationship
management, and program support to ensure the success of participants and the program.

PRIMARY RESPONSIBILITIES

Participant Recruitment and Engagement

• Recruitment Activities:
  • Recruit training program participants.
  • Track applicant information in an applicant spreadsheet.
  • Lead interviews for program applicants.
  • Coordinate all applicant enrollment notifications and paperwork.
  • Host open house recruitment events.

Soft Skills Instruction

• Teach mandatory soft skills topics from the WV Women Work Step Up for Women
  Curriculum, covering:
  • Communication skills with classmates and employers
  • Making effective phone calls
  • Resume writing (nontraditional approach)
  • Interviewing and job-hunting tactics
  • Graduation requirements
  • Budgeting and financial management
  • Registered Apprenticeships and Union information
  • Job Shadowing opportunities
  • Field trips to commercial construction job sites
  • Gathering essential documents
  • Application practice
  • Class time for contacting employers and submitting applications
• Classroom Setup:
  • Add students to Google Classroom or other virtual learning platforms.
  • Deliver classes both virtually and in person.

Training Coordination and Support

• Support Training Activities:
  • Establish teachers, speakers, and supplemental training resources.
  • Prepare students for hands-on portions of training.
  • Coordinate hands-on components of the training program.
  • Collaborate with the Regional Coordinator to complete the cohort schedule.

Student Relationship Management

• Serve as Main Point of Contact for program participants, including:
  • Responding to inquiries via phone, email, or in person
  • Communicating with students through online learning platforms, email, and other
    methods
  • Monitoring attendance and academic progress
  • Referring students to community resources as necessary
  • Maintaining program records and files
  • Referring students to the Regional Coordinator for additional support as needed

Program Support and Administration

• Support Program Operations:
  • Assist the Regional Coordinator as necessary.
  • Provide support for recruitment and outreach events.
  • Assist with logistical arrangements for program activities and events.
  • Perform data entry and record keeping.
  • Maintain a comprehensive and organized filing system for program activities and
    participant information.
  • Create student folders, ensuring all information is available digitally.
  • Track student attendance and data for the EOC report.
• Reporting:
  • Submit monthly reports via mail and email.
  • Regularly update and submit program statistical information.
  • Complete the End of Class Reporting Packet after each course.
• Other Duties as assigned.

REQUIRED CERTIFICATIONS/EXPERIENCE FOR TRAINING COORDINATORS

• Motivation and Initiative:
  • Self-starter with the ability to prioritize tasks, adapt to new challenges, and
    manage diverse responsibilities efficiently.
• Knowledge of Barriers to Employment:
  • Understanding of workforce barriers related to substance use, poverty, and
    mental health.
• Experience with Underserved Populations:
  • Preferred experience working with individuals from underserved backgrounds
    who face barriers to stable employment.
• Communication and Conflict Resolution Skills:
  • Excellent problem-solving abilities, communication skills, and conflict resolution
    techniques to support a collaborative environment.
• Technical Proficiency:
  • Proficiency with basic computer functions, including data entry and electronic
    documentation.
  • Experience using data management systems is a plus but not mandatory.
• Community Resource Knowledge:
  • Knowledge of local resources and eligibility requirements to connect participants
    with support services.
• Professionalism and Independence:
  • Professional demeanor, maturity, and ability to work independently with minimal
    supervision.
• Transportation and Flexibility:
  • Reliable transportation, valid driver’s license, and willingness to travel
    occasionally within the designated region and to state office locations.
• Educational Background:
• • Bachelor’s Degree preferred; relevant experience in workforce development or
    case management considered.

KEY WORK ACTIVITIES

• Internal and External Communication:
  • Share information effectively with supervisors, peers, and external stakeholders
    through phone, email, written, and in-person communication.
• Relationship Building:
  • Foster positive relationships with colleagues, participants, and community
    partners to ensure collaboration and long-term connections.
• Problem Solving and Decision Making:
  • Analyze information and make informed decisions to address program needs and
    participant concerns.
• Record Keeping:
  • Document and maintain records accurately in both digital and physical formats.
• Community Representation:
  • Represent WVWW professionally to external parties, including participants,
    government agencies, and the general public.

COMPETENCIES

• Workforce and Support Programs Knowledge:
  • Familiarity with local and state resources, workforce support programs, and
    educational training methods.
• Independent and Team-oriented Work:
  • Ability to operate independently in various settings and contribute effectively in
    team environments.
• Relationship Development Skills:
  • Proficiency in building productive relationships with participants and partners.
• Creative Problem Solving:
  • Ability to find solution-oriented approaches to complex problems.

WORK STYLES

• Empathy and Integrity:
  • Demonstrates sensitivity, honesty, and ethical behavior, especially when handling
    confidential information.
• Concern for Others:
  • Sensitive to others’ needs and feelings, offering support and encouraging
    accountability and success.
• Reliability:
  • Dependable, responsible, and committed to fulfilling obligations.
• Initiative and Resilience:
  • Willingness to take on challenges and persevere in the face of obstacles.

KNOWLEDGE

• Customer and Personal Service:
  • Understanding of customer-focused services and quality standards.
• Training Design and Implementation:
  • Knowledge of methods for effective curriculum design, instruction, and
    assessment.
• Behavioral Insights:
  • Knowledge of human behavior and performance, individual differences, and
    motivation.
• Effective Communication:
  • Proficiency in English and strong communication skills.

SKILLS

• Active Listening and Service Orientation:
  • Strong listening skills and a proactive approach to assisting participants.
• Social Perceptiveness and Clear Communication:
  • Awareness of others’ reactions and the ability to communicate effectively.
• Speaking:
  • Ability to convey information effectively to others.
• Performance Monitoring:
  • Skilled in assessing and improving performance continuously.

ABILITIES

• Oral Communication:
  • Ability to clearly convey information in spoken language.
• Deductive Reasoning and Problem Sensitivity:
  • Skilled in identifying potential issues and applying logical reasoning to resolve
    them efficiently.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This position involves moderate physical activity and requires a high level of mobility.
Responsibilities include:

• Classroom and Workshop Activities:
  • Frequent standing, bending, and lifting of materials and tools weighing up to 50
    pounds.
  • Working in various weather conditions (e.g., heat, cold, rain) during outdoor
    projects with students.
• Recruitment and Canvassing:
  • Walking for extended periods while canvassing neighborhoods for recruitment.
• Training and Travel:
  • Active participation in hands-on projects, demonstrating skilled trade tasks led by
    instructors.
  • Travel is required for site tours, community projects, recruiting events, and other
    assignments as needed.

The work environment varies based on the training schedule:

• Classroom and Workshop Sessions:
  • Moderate noise levels from power tools and student activity.
• Non-Class Days:
  • Noise level is typical of an office environment with sounds from computers,
    phones, and printers.

Schedule:

This role requires occasional evening and weekend hours.

Benefits:

Includes comprehensive medical insurance, Simple IRA with a match, monthly cell phone
reimbursement/cell phone provided, 12 paid holidays, a flexible PTO policy, and opportunities
for remote work and flexible hours during certain times

Resumes and cover letters may be emailed to carol@wvwomenwork.org