Adventure Consultant
Seasonal Position available April – October
Pay range $11 – $14 per hour, based on experience
About Us
ACE Adventure Resort is the East Coast’s largest outdoor adventure resort, offering thrilling adventures, breathtaking views, and unforgettable memories. We’re passionate about creating amazing experiences for our guests, and our team is at the heart of making it all happen.
Position Overview
As an Adventure Consultant, you’ll be the first point of contact for our guests, helping them plan and book their dream adventures. From answering calls to live chats, you’ll provide top-notch customer service while sharing your knowledge of our products and services. If you’re a detail-oriented team player with a love for the outdoors and exceptional people skills, we want you on our team!
Key Responsibilities
- Sales and Revenue Generation:
- Actively promote and sell ACE Adventure Resort’s offerings, including lodging, adventures, and packages, to meet individual and team sales goals.
- Identify opportunities to upsell and cross-sell additional services or products.
- Build strong relationships with guests to encourage repeat bookings and referrals.
- Customer Engagement:
- Answer incoming calls, live chat messages, and emails promptly and professionally.
- Assist guests in planning and customizing their trips to fit their needs and preferences.
- Follow up with potential leads to close sales and convert inquiries into reservations.
- Administrative Duties:
- Handle payments and process transactions accurately and securely.
- Ensure timely and efficient responses to all guest communications.
- Maintain detailed and accurate records of customer interactions in our system.
- Platform and Product Knowledge:
- Learn and use multiple platforms, including our reservation system, live chat software, and CRM tools.
- Stay informed about all ACE products, adventures, lodging options, and special offers to provide expert guidance to guests.
- Team Collaboration:
- Work closely with the sales and operations teams to ensure smooth coordination of bookings and guest experiences.
- Share insights and feedback to help improve sales strategies and customer service.
- Professionalism:
- Be punctual, reliable, and maintain a positive attitude.
- Adhere to company policies and exemplify high standards of professionalism in all interactions.
Qualifications
- Experience in sales, customer service, or hospitality is a plus.
- Strong persuasive communication skills.
- Computer literacy and ability to learn new platforms quickly.
- Detail-oriented with excellent organizational skills.
- Ability to multitask in a fast-paced environment.
What We Offer
- Competitive pay structure.
- Free activities for employees and heavily discounted activities for family and friends.
- Ongoing training and professional development opportunities.
- A supportive and fun work environment in the stunning New River Gorge area.
How to Apply
Submit your application at the link below. If you have any questions email Tanya Humphrey at [email protected].
https://aceraft.com/jobs
