Status: Full-Time, Exempt
Hours: 40 hours per week
Location: Remote, with occasional in-person meetings or events in West Virginia
Salary: $45,000-$50,000
Benefits: Negotiable
Reports to: President and Program Director
Position Summary:
The West Virginia Highlands Conservancy (WVHC) seeks a passionate and detail-oriented Membership and Outreach Director to strengthen and expand our outreach programs while maintaining core membership and operational systems. This position plays a key role in stewarding our member and donor community, organizing signature public events, and ensuring effective organizational operations.
This full-time role will take a lead in coordinating WVHC’s major outreach efforts— including the West Virginia Mountain Odyssey outings program, the annual Fall Review, and public tabling events—while also supporting core administrative and membership functions. The Director will also play a growing role in supporting the Dolly Sods Wilderness Stewards program in coordination with its volunteer leadership.
Membership and Donor Management (30%)
- Oversee all membership and donor transactions via website, mail, and in-person events.
- Coordinate membership communications: renewal notices, acknowledgments, and lapsed-member outreach.
- Manage WVHC online store fulfillment and merchandise outreach.
- Prepare monthly, quarterly, and annual reports on membership trends and fundraising activity.
Outreach and Events (25%)
- Working closely with the Program Director, plan and execute the West Virginia Mountain Odyssey outings program: coordinate logistics, schedule leaders, and ensure smooth communications and signups.
- Co-lead planning and execution of the Fall Review, working closely with the Program Director, Fall Review Committee, and outside speakers/venues.
- Represent WVHC at public tabling and community events; coordinate event materials and volunteer staffing.
- Assist with outreach and communications for the Dolly Sods Wilderness Stewards program in partnership with its Volunteer Coordinator (e.g., email campaigns, volunteer appreciation, steward recruitment).
Customer Relationship Management (CRM) and Data Management (20%)
- Serve as administrator for EveryAction, ensuring clean and accurate member/donor data.
- Generate custom email and mailing lists, reports, and dashboards for outreach and fundraising.
- Train and support staff/volunteers on CRM best practices and updates.
Operations and Administrative Support (15%)
- Assist with nonprofit administrative needs: grant paperwork, financial tracking, document maintenance, and compliance requirements.
- Assist with maintaining organized, up-to-date administrative and program records, including digital file management and long-term record retention in accordance with WVHC policies and legal requirements.
- Support internal planning, scheduling, and documentation for cross-program activities.
- Help produce branded communications, graphics, and reports as needed.
The Highlands Voice (5%)
- Maintain and update the mailing and digital distribution lists.
- Coordinate print and electronic delivery logistics in collaboration with the editor and printer.
Organizational Stewardship and Development (3%)
- Ensure timely reporting and adherence to WVHC policies and procedures.
- Contribute to annual planning, internal evaluations, and nonprofit best practices.
- Represent WVHC’s mission and values in all duties and public interactions.
Professional Development (2%)
- Stay current on best practices in nonprofit operations, CRM tools, event planning, and digital outreach.
Qualifications
- 2+ years of experience in nonprofit administration, outreach, or membership development.
- Strong event planning or program coordination experience.
- Experience working with CRM platforms (EveryAction/Salesforce preferred).
- Excellent communication and organizational skills.
- Comfort with remote work, self-direction, and collaboration in a small team environment.
- Passion for environmental conservation and WVHC’s mission.
To Apply – Submit resume and cover letter to olivia.miller@wvhighlands.org
