Membership Engagement Coordinator

West Virginia Nonprofit Association (WVNPA)

Location: Remote (must be based in West Virginia)

Hours: 20–29 hours per week (flexible schedule)

Reports to: Executive Director

About WVNPA

The West Virginia Nonprofit Association (WVNPA) is the statewide network and voice for nonprofits. We strengthen and support organizations through capacity-building, advocacy, and resources so that nonprofits can achieve their missions and create lasting impact in communities across West Virginia.

Position Summary

The Membership Engagement Coordinator plays a key role in ensuring a positive and engaging experience for WVNPA members. This position manages member communications, renewals, and benefits while supporting recruitment and engagement efforts. The ideal candidate is detail-oriented, friendly, and comfortable working independently in a remote environment. This role is central to supporting membership growth, retention, and long-term sustainability by strengthening relationships with nonprofit leaders across the state.

Key Responsibilities

• Serve as the first point of contact for membership inquiries via email and phone
• Process new memberships and renewals using WVNPA’s CRM system (Bloomerang)
• Maintain accurate member records and generate regular membership reports
• Support member communications, including welcome packets, renewal reminders, and benefit updates
• Coordinate member spotlights and recognition on WVNPA’s website and social media
• Assist with outreach campaigns to recruit and engage new members
• Provide logistical support for member events, trainings, and calls
• Collaborate with staff to continually improve member benefits and overall member experience
• Support board meeting reporting as needed
• Complete other duties as assigned

Qualifications

• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Experience with databases or CRM systems (Bloomerang or similar preferred; training provided)
• Customer service or member relations experience strongly preferred
• Ability to work independently and manage tasks in a remote environment
• Familiarity with the West Virginia nonprofit sector is a plus

Compensation & Work Environment

• Part-time position, 20–29 hours per week
• Standard working hours between 9:00 a.m. and 5:00 p.m.
• $18–$22 per hour, commensurate with experience
• Flexible schedule and remote work environment
• Occasional in-person attendance and travel (approximately 5–10%) for key events, including one annual summit and select trainings

To Apply

Please submit a resume and a brief cover letter describing your interest in the position to careers@wvnpa.org with the subject line Membership Coordinator Application.

Applications will be reviewed on a rolling basis until the position is filled. WVNPA is committed to building a diverse and inclusive team and encourages candidates from across West Virginia to apply.