Program Coordinator

ABOUT GENERATION

At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.  

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country. 

ABOUT THE ROLE: 

• Job type: Paid full-time (40 hours per week) 
• Job duration: This is a contract role with a 4-month term, with the possibility to extend up to 9 months
• Location requirements: Remote (with access to strong WiFi), based in the U.S. and able to work from 9 am – 5 pm EST
• Start date: End of June / early July 2024

WHAT YOU’LL DO:

We are seeking an exceptional Program Coordinator to support Generation’s Software as a Service (SaaS) Sales Development Representative (SDR) job training and placement program in Appalachia. You will play a pivotal role as we establish our US operations through fully remote program delivery and job placements. You will be responsible for learner recruitment and managing program logistics and operations. We plan to use this program to create data insights on conditions for successful remote work so we may expand beyond West Virginia to serve all rural US communities. Your efforts will contribute to changing the lives of unemployed and underemployed individuals seeking economic stability and mobility.

Responsibilities: 

Reporting to the Program Director, the Program Coordinator will launch and manage an initial cohort of 40 remote learners for the SaaS SDR profession. Specifically, you will:

• Serve as the primary point of contact for the learners
• Guide prospective learners through screening (e.g. online application, tests etc.), ensure strong relationships and communication throughout, and proactively identify and solve learner issues with knowledge and tools
• Create strategies to meet cohort outcomes, such as reviewing applicant data to improve screening processes, determining max levels of risk the team can support, etc.
• Work closely with Learner Support Services to determine the max levels of risk that each cohort can support, and determine individual learners’ program readiness and risk factors by analyzing applicant data and conducting outreach
• Evaluate the effectiveness of various admissions tactics and suggest new ones by analyzing applicant data
• Conduct learner onboarding and monitor progress
• Project manage program delivery, operations, schedule, and deliverables
• Troubleshoot challenges and implement risk mitigation approaches
• Manage day-to-day program requirements such as attendance tracking and data collection
• Liaise with Generation team members to support program operations and troubleshoot issues
• Manage the employer contribution invoice process for hiring via employer partners
• Adhere to Generation’s policies, procedures, and guidelines

ABOUT YOU:

• At least 3 years of experience in program coordination, preferably in a nonprofit, start-up or social enterprise environment
• Experience working with disadvantaged communities 
• Experience developing program procedures and resources, with keen attention to detail
• Experience managing teams, project managing tasks, and coordinating stakeholders
• Entrepreneurial and proactive mindset to deliver against targets and seek opportunities for improvement and growth 
• Results-driven and able to quantify success by developing metrics/analytics
• Proactive, responsive communicator
• Ability to operate independently while also being a team player
• Belief in Generation’s mission 
• Demonstrated commitment to equity and social impact work

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