Technical Services Coordinator

POSITION SUMMARY 

Responsible for installation, maintenance and coordination with external resource of the Centers technical systems including computers, the Caperton Planetarium & Theater (CPT) system, and  museum’s PCs and AV equipment. Occasional operation of the planetarium is required due to  scheduling conflicts and technical needs.  

Essential Functions Statement(s) 

PC & Network Support 

1. Act as primary liaison with external consultant (EC) to monitor all system functions and  relay/track ongoing challenges and failures. 
2. Provide technical support to all staff with computers, printers and peripherals.  3. Work closely with EC to perform physical tasks required for maintenance, upkeep and  modification of the systems. 
3. Maintain effective inventory of network and computer spare parts to facilitate rapid  recovery in system failures. 
4. Facilitate access and usage of system with third party providers such as network printers,  internet access for tenants, etc. 

CPT – Evans & Sutherland Systems (E&S) 

1. Receive continued technical training on the DigiStar7 Projection system (D7) and  remain up to date on all new technical developments and potential problems.
2. Maintain the setup of all theater components including racks (D7, Lighting, and  Sound System), projectors, cablings, communication devices, etc. in perfectly  organized state and in correspondence with well-kept and update documentation.
3. Support E&S in the installation of any new equipment in the Theater and ensure  proper operation, organization and documentation. 
4. Maintain a thorough log of all technical and performance issues related to the D7,  projectors, sound system, lighting system and relay any emerging issues to related  third party providers such as E&S. 
5. Train CPT staff on proper handling of all systems. 
6. Provide occasional show operation and special presentation delivery requiring  additional projection and sound components. 

Avampato Discovery Museum 

1. Support exhibit staff to install, maintain and optimize computer, AV and technology based exhibits when needed. 
2. Work with education staff to check all technology-based exhibits weekly to ensure  they’re in proper working order.  

Theater and Events 

1. Support production and technical staff as needed with performances in MFPH.  2. Provide technical support for performance rentals including lighting, sound, and  wireless access back of house and for the merch seller.  
2. Provide and coordinate IT needs with Clay and rental events in the center. Other duties as assigned. 

POSITION QUALIFICATIONS 

Competency Statement(s)  

Accuracy – Ability to perform work accurately and thoroughly. 

Ambition – The drive to achieve personal advancement. 

Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work  assignment or to defend a position or idea. 

Communication, Oral – Ability to communicate effectively with others using the spoken word. Communication, Written – Ability to communicate in writing clearly and concisely. Creative – Ability to think in such a way as to produce a new concept or idea. Customer Oriented – Ability to take care of the customers’ needs while following company  procedures. 

Decision Making – Ability to make critical decisions while following company procedures. Detail Oriented – Ability to pay attention to the minute details of a project or task. Energetic – Ability to work at a sustained pace and produce quality work. Enthusiastic – Ability to bring energy to the performance of a task. 

Friendly – Ability to exhibit a cheerful demeanor toward others. 

Initiative – Ability to make decisions or take actions to solve a problem or reach a goal. Interpersonal – Ability to get along well with a variety of personalities and individuals. Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of  their ability. 

Organized – Possessing the trait of being organized or following a systematic method of  performing a task. 

Management Skills – Ability to organize and direct oneself and effectively supervise others. Persistence – Ability to complete tasks or continue in a course of action in spite of opposition or  discouragement. 

SKILLS & ABILITIES 

Education: College or technical school preferred. 

Experience: Experience in relevant field but not necessarily related exactly to the specific task  of this position. 

Computer Skills: Proficiency in MS Word, Excel, Outlook, and PowerPoint.

Other Requirements: Strong verbal communication skills; Strong interpersonal skills; Excellent  organizational skills; Must be able to lift and move objects up to 25 pounds in weight; Ability to  solve problems on the spot; Ability to maintain a calm demeanor in stressful situations. 

WORK ENVIRONMENT  

Indoors-Climate Controlled 

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