Reports To: Executive Director
Location: Charleston, WV (Hybrid options available)
Counties Served: Kanawha, Boone, Putnam, Clay, Braxton, Calhoun, Doddridge, Greenbrier, Jackson, Nicholas, Pleasants, Ritchie, Roane, Webster, Wirt, and Wood.
Type: Full-Time (Exempt)
About ACIL
The Appalachian Center for Independent Living (ACIL) is a 501(c)(3) nonprofit organization dedicated to empowering people with disabilities to live independently and participate fully in their communities. Since 1982, ACIL has served the disability community, providing advocacy, life skills training, peer support, information and referral to community resources, and youth and adult independent living transition services across West Virginia.
Through its Veterans Directed Care (VDC) Program, ACIL supports eligible veterans in maintaining independence, making choices about their care, and remaining safely in their homes and communities. The program emphasizes self-direction, individual choice, dignity, and person-centered support, helping veterans access approved services and resources that align with their individual needs and goals.
Position Summary
The Veterans Services Specialist coordinates and supports ACIL’s Veterans Directed Care Program in alignment with the Independent Living philosophy, CIL Standards and Assurances, and applicable program requirements. This position assists eligible veterans in navigating services, identifying support needs, accessing community resources, and maintaining independence in their homes and communities.
The Veterans Services Specialist serves as a primary point of contact for veterans, family members, caregivers, and community partners. Responsibilities include coordinating program activities, supporting participant-directed service planning, maintaining accurate documentation, monitoring service delivery, and communicating with appropriate program partners. The position supports ACIL’s mission by promoting veterans’ autonomy, informed choice, dignity, and access to community-based services.
Key Responsibilities
- Develop and maintain relationships with veterans’ organizations, the Department of Veterans Affairs, healthcare providers, and other community organizations to strengthen referral networks and service coordination.
- Coordinate daily activities and services associated with ACIL’s Veterans Directed Care Program in accordance with applicable program guidelines and requirements and maintain regular communication with veterans.
- Serve as a primary point of contact for participating veterans, family members, caregivers, and community partners.
- Assist with participant enrollment, intake, assessments, follow-up, and other required program processes.
- Support veterans in identifying personal goals, assessing support needs, and accessing approved services that promote independence and community living.
- Provide information and referrals to community resources, healthcare providers, benefits assistance, transportation, home accessibility services, and other appropriate supports.
- Maintain accurate, timely, and confidential participant records, assessments, service documentation, and required reports.
- Advocate for veterans’ rights, informed choice, self-direction, and access to appropriate community-based supports.
- Promote the Independent Living philosophy by respecting each veteran’s right to make decisions about their own life and services.
- Participate in outreach, community education, meetings, trainings, and other activities that increase awareness of ACIL’s programs and the Veterans Directed Care Program.
- Protect confidential participant information in accordance with applicable privacy requirements and ACIL policies.
- Perform other duties as assigned by the Executive Director.
Qualifications
- A bachelor’s degree or higher and 2 years of experience are required.
- Experience in human services, case management, service coordination, veterans’ services, or community-based programs preferred.
- Knowledge of community resources and services available to veterans, older adults, and individuals with disabilities.
- Excellent communication, organizational, problem-solving, and multitasking skills.
- Ability to work collaboratively with veterans, families, caregivers, staff, and community partners.
- Ability to maintain accurate documentation, manage multiple participant needs, and meet reporting deadlines.
- Basic computer skills, including proficiency in email, word processing, spreadsheets, and electronic recordkeeping systems.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive participant information.
- Valid West Virginia driver’s license, reliable transportation, and ability to travel locally for participant meetings, outreach, and community activities as needed.
- Must pass required background checks and any other applicable pre-employment screenings.
Preferred Qualifications:
- Bachelor’s degree or higher and a minimum of two years of experience in Human Services, Business Administration, Public Administration, Transportation Management, or a related field preferred. Equivalent experience may be considered.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities, schedules, deadlines, and reporting requirements.
- Experience supervising staff or coordinating service delivery preferred.
- Proficiency with Microsoft Office and electronic recordkeeping systems.
- Valid West Virginia driver’s license and reliable transportation required. Must pass a background check, driving record report, and pre-employment drug screening.
Preferred Qualifications
- Knowledge of Independent Living philosophy and disability rights.
- Experience working with individuals with disabilities, older adults, Veterans, or other underserved populations.
- Familiarity with accessible transportation services, ADA requirements, and mobility-related programs.
- Experience with grant-funded programs and compliance reporting.
- CPR/First Aid certification or willingness to obtain certification.
- Knowledge of applicable federal laws, including the Americans with Disabilities Act (ADA), Rehabilitation Act of 1973 (Sections 504 and 508), Workforce Innovation and Opportunity Act (WIOA), Title 38 U.S. Code governing Veterans services, Veterans Directed Care program requirements, HIPAA, Fair Housing Act, Olmstead decision, and related civil rights and disability laws.
Compensation and Benefits
- Competitive salary, based on education and experience.
- Wellness and Education Stipend
- Employer-paid Dental and vision insurance, Long and Short-term Disability, Life Insurance, EAP
- Supplemental benefits available at employee cost.
- 401 K with employer matching contributions.
- Generous paid holidays and leave.
- Mileage reimbursement for travel.
- Opportunities for professional development and training.
To Apply
If you are passionate about making a difference and helping to create a positive impact for people with disabilities, we encourage you to apply. To submit your application, please send your resume and any relevant portfolio to info@wvacil.org. Applications will be reviewed on a rolling basis, and we encourage early submission.
ACIL encourages applicants from all backgrounds and experiences, including those with disabilities, to apply. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law.
