Position Summary and objective
The Resource Navigation Coach will be a person who enjoys social interaction and is motivated by working with various types of people to model curiosity and problem solving in pursuit of stabilization and well-being. This person will actively engage with Coalfield Development’s crew members and WRAPS trainees to provide targeted support as they journey through objectively thinking about their strengths and needs and setting milestones and actions steps to overcome barriers the to successful employment at Coalfield and beyond.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Regular attendance is an essential function for all employees. We depend on our employees to show up, begin work and end work at the time their schedule indicates and whenever scheduled to work, aside from extenuating circumstances.
- Resource Navigation Coaches will use diagnostic skills, problem-solving, facilitation and deep listening to coach Coalfield’s “On the Job Training” (OJT) employees who are navigating barriers to employment. Coaches will deeply engage with employees and facilitate their creation of SMAART (Specific, Measurable, Achievable, Aggressive, Relevant, Time-bound) Milestones that the OJT employee owns and executes (for example: Driver’s License Reinstatement within 3 months). Coaches will facilitate regular review meetings and co-develop clear action items with OJT employees. Milestones should be grounded in basic needs, successful employment, developing capacity to build wealth, and realizing a lifestyle that promotes well-being.
- Resource Navigation Coaches will physically and remotely meet with each OJT employees in the following manner:
- A portion of onboarding, including initial milestone setting via a facilitated conversation and strengths and needs survey.
- Check-ins – 2-10 minutes, once a week, via text, call, or in-person
- Milestone Setting & Reviews – Up to 30 minutes, every 2 weeks, scheduled, in-person
- Working Sessions – no more than 2 a week, to work on professional development, preparing for transition, or discussing barriers or milestones. May be more at times. Working Sessions may involve transporting the employee to locations (DMV, DHHR, Bank, Etc.) and going through the process alongside them to model problem solving, diagnostic skills, and provide a sounding board and co-regulation.
- Coaching Sessions – to triage and coach through a specific issue, as needed.
- Wellbeing Surveys – to be completed by OJT employees but introduced, facilitated, and used as a reflection prompt and milestone setting tool with the Resource Navigation Coach.
- Resource Navigation Coaches must use the above-mentioned to create moments of deep engagement with OJT employees to help them uncover the strengths, passions, and resources they possess, and listen with the focus of evoking and supporting hopes and ideas of change which will support that employee’s growth. They must always remain in a posture of “Do-with” rather than “Do-for,” and must be focused on allowing OJT employees to realize their own agency and exercise autonomy.
- Resource Navigation Coaches must be able to navigate moments of intense emotion (both employee’s and their own) with Coalfield’s values of Gumption, Grit, and Grace. Coaches must be able to regulate themselves and have a good understanding of their own barriers, biases, boundaries, and cultural backgrounds, and how these impact our views and interactions. They must be able to accurately identify traps, traumas, and triggers that OJT employees, supervisors, or they, themselves, are falling into, and maintain an objective and focused approach to supporting individuals as they navigate their own growth and change.
- Resource Navigation Coaches will proactively and intentionally model coaching, mentoring, active listening, and advocacy techniques when interacting with crew chiefs and other personnel within Coalfield.
- Resource Navigation Coaches will implement tactical and tangible support to OJT employees where necessary, including but not limited to:
- In person meetings and working sessions in a range or work sites and settings, from farming sites to Construction zones.
- Transportation to partner agencies, courthouses, hearings, the DMV, etc.
- Guidance and support in developing clear and effective budgets
- Help making difficult phone calls or starting multi-step processes (license fines, making an appointment to see a counselor, unresolved health issues, checking credit scores, getting on payment plans for debts, etc.)
- Assisting with the navigation of online applications for support like legal aid, SNAP, Medicaid, and others.
- Listening to understand and help OJT employees gain clarity on their responses, attitudes, and concerns, and excitements about changes and challenges they are facing, and helping to think through barriers and how to overcome them (conflicts on a team or with family, balancing roles like mother or father with academic and professional pathways, challenges of living in transitional living/sober living housing, etc.)
- Resource Navigation Coaches will facilitate OJT employees learning about and navigating social and community services and resources and will refer to and follow up with these services to assist where needed. They must also be able to maintain and cultivate strong, collaborative relationships with Coalfield’s partner agencies and form new ones. This often means in-person communication with partners to develop deep relationships and trust.
- Resource Navigation Coaches must be able to document and manage information professionally, accurately, and with a strong focus on confidentiality and timeliness. They must accurately track data on milestones and barriers for reporting purposes, and at times synthesize it into reports or communications to other teams. They will use online databases and information management software to document information on meetings with OJT employees and their needs and insights and share when appropriate.
- Resource Navigation Coaches will effectively collaborate across teams to coordinate support for OJT employees, effectively and appropriately facilitating communication between teams inside the organization, as well as partnerships outside of Coalfield. They will add depth and perspective about OJT employees’ barriers and strengths to check-ins with Crew Chiefs (supervisors) and work closely and effectively with those supervisors and the rest of the Human Development Team to understand and support each employee.
- Resource Navigation Coaches will continually expand job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations, attending partnership meetings and networking opportunities.
- Resource Navigation Coaches will enhance and contribute to the team’s efforts by accepting ownership for accomplishing new and different requests within the programming and human resources tasks.
- Resource Navigation Coaches will function within Coalfield’s culture, principles and work as part of a team and a team of teams.
Competency – knowledge, skills, and abilities
- Excels in fast paced, high expectation environment
- Critical thinking
- Creative approaches
- Excels at connecting with people
- Compassionate, respectful, non-judgmental attitude
- Clear verbal and written communication and effective listening skills
- Adept at problem solving
- Can evaluate employee concerns and emotional state
- Understanding of current social issues
- Able to multitask
- Able to remain deliberate and calm in stressful situations
- Seeks to Collaborate
- Remains Flexible
- Practices Follow-through
- Maintains Confidentiality
- Maintains Objectivity
- Research skills
- Organization and documentation skills
- Reporting skills
- Computer proficiency including Microsoft Suite and the use of information database systems
Work Location and Hours of Work
- Office in Black Diamond Building 2923 Park Avenue Huntington, WV 25704
- This position will meet with employees and partners throughout Cabell, Wayne and Kanawha Counties and other counties as assigned.
- Coalfield Development operates on a Monday through Friday from 8:00 AM to 5:00 PM schedule. This position will work that schedule.
- Given the nature of this role – attendance at events may require work after normal hours.
- Coalfield allows exempt employees to request & use flextime.
Environment Conditions, Physical Activity, Physical Demands
- Occasionally when visiting project sites: Low temperatures. High temperatures. Outdoor elements such as precipitation and wind. Noisy environments.
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Communicating with others to exchange information.
- Sedentary work that primarily involves sitting/standing.
- Light work that includes moving objects up to 25 pounds
Travel and Transportation Requirements
Must have a valid driver’s license to travel often to 21 county service regions.
Candidates must provide reliable transportation to their primary work location. Coalfield has a limited fleet of vehicles and frequently carpools to minimize travel burdens on OJT employees. Travel expenses (excluding commutes) may be reimbursed per Coalfield’s policies and procedures.
Required Experience and Education
- Associate degree or higher in a social services or human relations field (other fields can be relevant as well, depending on focus and experience)
- Professional or personal experience working with individuals experiencing employment or social barriers to meeting one’s full potential, power and purpose.
Preferred Experience and Education
- Two+ years of experience in social service field, or comparable fields that provide context and familiarity with walking with people through the navigation of barriers, systems, and milestones.
Additional eligibility requirements
Coalfield Development Corporation provides equal employment opportunities to all OJT employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Background or drug test
Candidates for this position will be required to pass a drug test as a condition of employment.
Candidates for this position must have a background check as a condition of employment. We conduct background checks to ensure the safety and security of our employees and partners. However, we understand that everyone has a past, and we believe in second chances. We evaluate each candidate case-by-case and consider the offense’s relevance to the position, and the time that has passed since it occurred. We are committed to fair chance hiring and empowering employers to fairly assess their candidates’ history.